A good AI assistant isn’t the one that answers everything. It’s the one that knows what it shouldn’t answer — and hands those moments to a human cleanly.
The three signals to escalate
Nudge watches for three things: price negotiation (where a human can offer a tailored plan), complaints (where empathy and authority matter), and explicit requests for a person. When any fires, the AI stops selling and routes the thread to the owner with full context.
Why conservative beats clever
A confidently wrong answer about a refund policy costs more than a slightly slower human reply. Nudge is tuned to escalate rather than guess when it isn’t sure — trust is the product.
Context is the whole game
A handoff that dumps a cold thread on the owner is useless. Nudge passes the full history, the detected intent, and a one-line summary so the human can pick up in seconds, not minutes.
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